For facilities and agencies
One number, one invoice, one vendor
Care communities, dialysis centres and discharge planners book most of what we drive. This page is what a scheduler needs to know before picking up the phone.
What an account gets you
- One invoice
- Monthly, itemised by resident and by trip
- Standing orders
- Recurring trips entered once, not booked weekly
- BAA on request
- Signed before any resident detail is exchanged
Who we already drive for
Assisted living and memory care
Recurring appointments for residents, billed to the community rather than to families one card at a time. Drivers who know which door your building actually uses.
Skilled nursing and rehab
Admissions and discharges, including the ones that move at short notice. A bed you cannot release is a cost, so we would rather be told early and hold the slot.
Dialysis centres
Standing orders three times a week, and a return leg organised around the fact that a chair time is a start time and not an end time.
Case managers and HCBS waivers
Trips authorised through a case management agency, with the paperwork you need for the file rather than a receipt scribbled on a card.
How an account works
Four steps, and then you stop thinking about it
We agree the basics once
Who can book on your behalf, where invoices go, and any building specifics: which entrance, where the vehicle waits, who signs.
Standing orders get set up
Recurring trips are entered once. A dialysis patient at three times a week is about 156 round trips a year, and nobody should be booking those one at a time.
One-off trips are a phone call
No portal login, no form, no account number to look up. Say the resident and the appointment and we will confirm back in writing.
Billing goes to you, monthly
One invoice per month, itemised by resident and by trip, rather than a card handed over in a lobby.
Coverage
We already drive to the places your residents go
Across 8 counties we list 49 hospitals and medical campuses and 53 dialysis centres by name, with the addresses, on the service-area pages. Not "the Denver metro" — the actual buildings.
If your community is not named on your county page, it only means we have not listed it yet. Tell us and it goes on.
Before you ask
The questions your compliance officer will have
- Will you sign a business associate agreement?
- Yes. Ask and we will send ours, or sign yours. If you are sending us a resident's name, destination and condition, that is health information and it needs an agreement behind it.
- What insurance do you carry?
- Certificates of commercial auto and general liability are available on request and are supplied automatically when an account opens.
- What are your drivers trained in?
- First aid, CPR and wheelchair securement. They are not clinical staff and we will not pretend otherwise: we do not monitor patients or manage medication.
- How is a wheelchair secured?
- Four-point tie-down on the chair, plus a separate lap and shoulder belt on the passenger. Those are two different restraints and both are used, every trip.
Anything here you need in writing before onboarding a vendor, ask for and we will send it the same day.
Open an account
It is a ten-minute phone call, not a procurement process. Ask for Nikk Atencio.